Testimonials and Reviews
We’ve been providing top-notch Mercedes service & repair services in the Portland area for over 50 years. Read what some of our customers have to say about our work.
Testimonials and Reviews
We’ve been providing top-notch Mercedes service & repair services for over 50 years. Read what some customers have to say.
Contact MBI Motors
Client Testimonials
CONTACT MBI MOTORS
PAID 5 STER REVIEW PROVIDER
1 week ago
I write positive review
Chris Kane-Pardy
3 weeks ago
I came to MBI after years of having my W204 C-Class serviced at the dealership, while also doing much of my own work on the car. Naturally, this problem arose at the most inconvenient time possible, just three days before a cross-country drive and move to Texas.
I heard the characteristic startup rattle associated with the M276 engine, I suspected either a camshaft adjuster or a timing chain issue. With no time to perform the repair myself, and knowing what a job of this magnitude would likely cost at the dealership, I began searching for a reputable independent Mercedes specialist.
I called MBI, explained both the symptoms and the urgency of my situation, and trusted them based on their excellent reviews. They exceeded every expectation. They replaced the failed camshaft adjuster and the Bank 1 upper timing-chain tensioner, while also identifying a vacuum leak and a cracked ignition coil that I had not yet discovered. They completed all of this in less than 4 days, which was exceptionally impressive given the scope of the work and my limited timeline.
The documentation and quality of their work went well beyond what I anticipated. They did not simply address the immediate failure; they also performed sensible preventive work that should help protect the engine from future issues. Their communication was outstanding throughout the process, and B at the front desk was consistently friendly, helpful, and professional.
Most tellingly, the cost of the parts exceeded the labor charge. Anyone familiar with dealership service, especially for a repair this involved, will recognize how strongly that reflects MBI’s honesty, efficiency, and craftsmanship. This is clearly a shop staffed by highly skilled people who take pride in doing the job correctly rather than inflating the bill.
As someone who genuinely loves Mercedes-Benz vehicles, understands the work involved, and deeply appreciates quality workmanship, I would be hard-pressed to believe I will ever find a better shop than MBI. My only regret is that I spent so many years going to the dealership.. and that MBI did not follow me to Texas.
I heard the characteristic startup rattle associated with the M276 engine, I suspected either a camshaft adjuster or a timing chain issue. With no time to perform the repair myself, and knowing what a job of this magnitude would likely cost at the dealership, I began searching for a reputable independent Mercedes specialist.
I called MBI, explained both the symptoms and the urgency of my situation, and trusted them based on their excellent reviews. They exceeded every expectation. They replaced the failed camshaft adjuster and the Bank 1 upper timing-chain tensioner, while also identifying a vacuum leak and a cracked ignition coil that I had not yet discovered. They completed all of this in less than 4 days, which was exceptionally impressive given the scope of the work and my limited timeline.
The documentation and quality of their work went well beyond what I anticipated. They did not simply address the immediate failure; they also performed sensible preventive work that should help protect the engine from future issues. Their communication was outstanding throughout the process, and B at the front desk was consistently friendly, helpful, and professional.
Most tellingly, the cost of the parts exceeded the labor charge. Anyone familiar with dealership service, especially for a repair this involved, will recognize how strongly that reflects MBI’s honesty, efficiency, and craftsmanship. This is clearly a shop staffed by highly skilled people who take pride in doing the job correctly rather than inflating the bill.
As someone who genuinely loves Mercedes-Benz vehicles, understands the work involved, and deeply appreciates quality workmanship, I would be hard-pressed to believe I will ever find a better shop than MBI. My only regret is that I spent so many years going to the dealership.. and that MBI did not follow me to Texas.
Cee Smo
2 months ago
These guys are the best of the best.
Consistently top quality service, no longer dread taking my Benz to get serviced!
Thanks MBI 👍🏻
Consistently top quality service, no longer dread taking my Benz to get serviced!
Thanks MBI 👍🏻
Michael Telford
3 months ago
Been taking my 20+ yr old Mercedes to MBI Motors for years. Great service. They have kept me form spending money unnecessarily on things and even done some work for free. Yesterday, I arrived a little after closing, just as B was about to drive off. He offered to open up and allow me to pay and get my car. Above and beyond!
terese demanuelle
3 months ago
Wonderful place to get your car serviced. Great communication about everything. Prices, status of car repair, Wickedrecommendations. Everything explained very clearly. Staff is very polite and eager to please.
Frank Piacentini
4 months ago
Amy Howes
6 months ago
Had a new to me Mercedes breakdown on a Friday afternoon while traveling out of town and received a referral to MBI Motors from another shop. I called and connected with B who was outstanding from the start.
B helped us get the car in as quickly as possible, gave us a helpful high-level summary before the weekend, and followed up right away on Monday with a detailed inspection report. He was incredibly knowledgeable, communicative, and transparent throughout the process.
We ultimately made the difficult decision to salvage the car after discussing the extent of the issues and repair costs, but even after that decision B continued to go above and beyond helping coordinate photos for the salvage company, personal item pickup, and vehicle release logistics.
For an already stressful breakdown situation, B's thoroughness, responsiveness, and professionalism made the entire experience far less overwhelming. Even though we only had the inspection completed, I would absolutely recommend MBI Motors based on the expertise and customer care we received.
B helped us get the car in as quickly as possible, gave us a helpful high-level summary before the weekend, and followed up right away on Monday with a detailed inspection report. He was incredibly knowledgeable, communicative, and transparent throughout the process.
We ultimately made the difficult decision to salvage the car after discussing the extent of the issues and repair costs, but even after that decision B continued to go above and beyond helping coordinate photos for the salvage company, personal item pickup, and vehicle release logistics.
For an already stressful breakdown situation, B's thoroughness, responsiveness, and professionalism made the entire experience far less overwhelming. Even though we only had the inspection completed, I would absolutely recommend MBI Motors based on the expertise and customer care we received.
Jose Rodriguez
6 months ago
They are so awesome here! Kevin and B are always helpful and understanding. Ill always go here for my car service.
Roman Romanenko
6 months ago
Great pricing and free shipping, which is a huge bonus. The customer service team was very responsive and genuinely worked to find solutions, which is rare these days. Definitely recommend giving them a try.
Mario Romero
7 months ago
Great People
Scott Bailey
9 months ago
The folks at MBI are very friendly and knowledgeable, and have addressed my car maintenance concerns quickly and with great expertise. And when I stopped by with one of my tires being low on air pressure, they quickly came out and filled up the tire using their portable air compressor. Their prices are better than at the dealership, but the quality of the work is just as good.
Rob Hays WA-Seattle
10 months ago
Brandon and the team at MBI have done extraordinary work on a 1980 W126 restoration that is extremely meaningful to me. They have consistently gone above and beyond in their efforts and communication. I love how when challenges arise, they just figure it out, one way or another...and when you're restoring a 45 year old car, that takes some doing! Huge fan! I use them for both of my MB's.
Michael Rayner
1 year ago
Made an appointment ant 12pm arrived early. It’s been over an hour and they still haven’t completed my oil change (which was the only thing I asked for). Apparently they had to order a filter, without communicating to me beforehand, otherwise I would have left. Caught the tech texting on his phone multiple times while my car was up on the lift, just literally sitting there. Owner was nice even offered to pay for my next oil change, reception was nice, waiting room is comfy. $80.99 with disposal and other fees (even got a “good sport” discount $9.00 off)..yikes!! Total elapsed time 1hr and 22 mins for an oil change. Will not come back even with the freebie.
Benderfool
3 years ago
Where to begin, I have been coming to MBI since 2015. I personally know the original owners grandaughter Ashley, Sig was an amazing business owner and made MBI something great, I want to thank the new owners for keeping such a good business alive, MBI is always spotless and clean, the way an automotive shop should be. I have met some great people over the years at MBI including, Brandon, Sean and John. These guys have always taken care of me, went above and beyond, made things happen that I didn't think could. Owning an older Mercedes that is rare, these guys always make the sun shine where I didn't know it could. They don't have technicians here, they have mechanics, THEY CAN FIX THINGS. Not just throw parts at your vehicle like most shops do. If you want the job done right the first time, take your Mercedes to MBI. My Mercedes is more then just a car, its apart of my family. I wouldn't trust it anywhere else other than MBI. You pay for what you get at this shop, and that is QUALITY. Don't hesitate to bring your Mercedes to this shop.
Robert P
6 years ago
Spotless! MBI has been working on my cars and my family's cars for decades. They are the very best value and don't try to milk your wallet. My cars are always done on time and given back to me in spotless condition. Kevin, Brandon and the rest of the team are extremely knowledgeable and professional. I really appreciate this kind of service. Thanks guys!
Suzanne Kruse
7 years ago
I have a 1984 280SL and I only trust MBI to take care of my mint condition beautiful car. MBI took care of this car when it belonged to the previous owner and I have been taking it to MBI since I purchased it 15 years ago.
Brandon provides excellent customer service and has been very patient with me as we went through all the service records last summer to Mae sure the car's service portfolio was up to date. Kevin was my service advisor this week and he did an excellent job. Everyone there is friendly and welcoming. I also appreciate that they wash my car! I love the fact that they now text with service reminders and follow up after service!!
Brandon provides excellent customer service and has been very patient with me as we went through all the service records last summer to Mae sure the car's service portfolio was up to date. Kevin was my service advisor this week and he did an excellent job. Everyone there is friendly and welcoming. I also appreciate that they wash my car! I love the fact that they now text with service reminders and follow up after service!!
